Resources

Fact sheets on various topics can be viewed by accessing the Department of Community Services (DoCS) website, click on the News and Publications tab on the left of the screen and then click on the fact sheet tab. Other information such as media releases, guidelines, manuals and other reports can also be view.

The Secretariat National Aboriginal and Islander Child Care (SNAICC) website is developing  web pages for services working with Aboriginal and Torres Strait child and family services and can be assessed by clicking on the link SNAICC.

SNAICC also have a resources service that can be accessed by their website. These resources can be used to develop policy or training materials for agencies providing Out of Home Care.

If you have a complaint about any of the services listed below, you can make a complaint by clicking on the link below and accessing a complaint form on the Ombudsman Website.

What you can complain about:

• Public Sector Agencies
• Local Government - local councils, councilors and council staff
• NSW Police and police officers
• Community Services
• Workplace Child Protection
• Correctional Centers
• Juvenile justice centers
• other government departments such as the Department of Education and the Department of Housing
• Other Government Agencies such as State Debt Recovery Office (SDRO)
• Community service providers, both government and non-government, on matters about child anf family services, disability accommodation and support, home and community care, refugees and others services
• Freedom of Information
• Protected Disclosures

 This website also tells you what you cannot complain to them about as well as tips for making a complaint, other complaint handling bodies and an online complaint form.